Refund policy
Kuvira Beauty Return & Refund Policy
At Kuvira Beauty, we are committed to providing high-quality products while maintaining strict hygiene standards. Due to the nature of our products, all sales are considered final and non-refundable.
Non-Refundable Policy
All wigs, hair extensions, and related products are non-refundable and non-returnable for hygiene and safety reasons.
Exceptions for Returns & Refunds
Returns may only be considered under the following limited circumstances:
-
Product Condition Requirement
The item must be:- Unused and unwashed
- In its original packaging
- Unaltered in any way (including but not limited to cutting, coloring, installing, or removing lace)
-
Incorrect Item Received
If you received the wrong product, you may be eligible for a return and refund or exchange.
Return Request Process
- All return requests must be submitted within 3 days of delivery.
- To initiate a return, please contact us at support@kuvirabeauty.com with your order number and supporting details/photos.
Inspection & Approval
All returned items will be thoroughly inspected upon receipt.
- If the product meets the return criteria, a refund may be issued to the original payment method.
- If the product does not meet the required conditions, it will be returned to the customer and no refund will be issued.
Additional Notes
- Kuvira Beauty reserves the right to deny any return that does not meet the above conditions.
- Shipping fees are non-refundable unless the return is due to an error on our part.